Privacy Policy - ShipNex Global

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name, email address, phone number, and mailing address
Payment information and billing details
Shipping origin and destination information
Identification documents for customs clearance
Communication preferences and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and location data
Browser type and version
Pages visited and time spent on our site
Device information and screen resolution
Referral sources and search terms

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our shipping services
To process payments and complete transactions
To communicate with you about your shipments
To provide customer support and respond to inquiries
To send important updates and service notifications
To improve our website and services
To comply with legal obligations and customs regulations
To prevent fraud and ensure security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

Shipping carriers and logistics partners
Payment processors and financial institutions
Customs brokers and regulatory authorities
IT service providers and website hosting companies

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmission
Secure data storage and access controls
Regular security audits and updates
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies

Required for the website to function properly and cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website to improve our services.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Opt-out: Unsubscribe from marketing communications
Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.