Please read these terms carefully before using our services.
Last updated: January 9, 2026
These Terms & Conditions ("Terms") govern your use of ShipNex Global's website and services. By accessing or using our services, you agree to be bound by these Terms.
By accessing and using ShipNex Global's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our services.
To access certain features of our services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You may use our services only for lawful purposes and in accordance with these Terms. You agree not to use our services:
All shipments are subject to inspection and acceptance by ShipNex Global. We reserve the right to refuse any shipment that does not comply with our policies or applicable laws and regulations.
You agree not to ship any prohibited items, including but not limited to:
All shipping rates and quotes are estimates and subject to change. Final charges may vary based on actual weight, dimensions, destination, and other factors. We reserve the right to adjust rates at any time.
Delivery time estimates are approximate and not guaranteed. Factors such as weather, customs clearance, and carrier schedules may affect delivery times.
We accept various payment methods including credit cards, debit cards, bank transfers, and other approved payment processors. All payments must be made in full before shipment processing.
You agree to pay all charges associated with your shipments, including shipping fees, taxes, duties, and any additional service charges. All charges are non-refundable once services have been rendered.
Late payments may result in service suspension, additional fees, or legal action. We reserve the right to charge interest on overdue amounts.
ShipNex Global's liability for any loss, damage, or delay is limited to the actual value of the goods or the shipping charges paid, whichever is less. We are not liable for consequential, incidental, or special damages.
We recommend purchasing additional insurance coverage for high-value shipments. ShipNex Global provides basic liability coverage, but this may not be sufficient for all shipments.
All claims must be filed within 30 days of delivery or expected delivery date. Claims must include supporting documentation and evidence of damage or loss.
You are responsible for ensuring that all shipments comply with customs regulations in the origin and destination countries. We may assist with customs clearance but are not responsible for customs duties, taxes, or delays.
You must provide accurate and complete documentation for international shipments, including commercial invoices, certificates of origin, and any required permits.
ShipNex Global is not responsible for delays caused by customs inspections, documentation issues, or regulatory requirements.
The ShipNex Global website and services contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. You may not reproduce, distribute, display, or create derivative works of our intellectual property without our prior written consent.
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use our services will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.
These Terms shall be interpreted and governed by the laws of the jurisdiction in which ShipNex Global operates, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration.
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.